Effective date: [1 Feb 2026]
This policy applies to purchases made via Soda Living Pty Ltd www.sodaliving.com.au.
Orders are usually packed and dispatched within [1–3] business days (excluding public holidays).
During sales periods, new launches, or peak seasons, dispatch may take a little longer. If there’s a significant delay, we’ll contact you.
We ship Australia-wide using reputable carriers. Shipping options and prices are shown at checkout.
Typical delivery timeframes (after dispatch):
Standard: [2–7] business days (metro) / [4–10] business days (regional)
Express: [1–3] business days (metro) / [2–5] business days (regional)
Delivery times are estimates and may vary due to carrier delays, weather, or high-demand periods.
Shipping is calculated at checkout based on location, weight, and selected service.
Free shipping may apply on orders over $200, shown at checkout.
If tracking is available for your shipping method, you’ll receive a tracking link via email once your order has been dispatched.
If you select or agree to Authority to Leave, the parcel may be left at your address without a signature. Once delivered, responsibility for the parcel transfers to you.
Please double-check your delivery details at checkout.
If an order is returned to us due to an incorrect or incomplete address, we can resend it, but additional shipping fees may apply.
If your parcel is delayed or appears lost, contact us at support@sodaliving.com.au with your order number. We’ll work with the carrier to investigate and keep you updated.
We want you to love your purchase. If something isn’t quite right, here’s how returns work.
We offer change-of-mind returns on eligible items within [14] days of delivery, provided:
The item is unused, unworn, and in original condition
All tags, packaging, and accessories are included
The item is not excluded under the “Non-returnable items” section
Change-of-mind return costs:
Return shipping is paid by the customer (unless the item is faulty or incorrect).
Original shipping fees are not refundable.
To start a return, email support@sodaliving.com.au with your order number and reason for return.
Once your return is received and inspected, we’ll notify you of the outcome.
Approved refunds are issued to your original payment method
Processing times vary by bank/payment provider, but refunds typically appear within [3–10] business days
If you’d like an exchange, contact us at support@sodaliving.com.au
Exchanges are subject to stock availability.
If an exchange isn’t possible, we’ll offer a store credit.
Where applicable, store credit:
Is issued via a gift card
Is valid for 3 years
Can be used online at www.sodaliving.com,au
We follow Australian Consumer Law. You are entitled to a replacement, repair, or refund for items that are faulty, not as described, or not fit for purpose.
If your item arrives damaged or incorrect:
Contact us within [48–72 hours] of delivery at hello@sodaliving.com.au
Include your order number and clear photos of:
The item issue
Packaging (if relevant)
Shipping label (if relevant)
We’ll cover return postage and organise a replacement or refund where a fault is confirmed.
Unless required under ACL, the following are not eligible for change-of-mind returns:
Earrings and pierced jewellery
Swimwear/intimates (if applicable)
Beauty/skincare/cosmetics that have been opened or used
Gift cards
Final sale/clearance items (if marked as final sale)
Any item returned without original packaging/tags or in used condition
Email hello@sodaliving.com.au with your order number and reason for return.
We’ll reply with return instructions and the return address.
Pack the item securely (we recommend using tracked postage).
Send it to: Soda Living Pty Ltd Shop 7a/68 Racecourse Rd HAMILTON QLD 4007
For help with shipping or returns, contact:
Email: support@sodaliving.com.au
Business hours: [Mon–Fri 10 am to 4 pm Sat 9 am to 2 pm
Address 7a/68 Racecourse Rd HAMILTON QLD 4007
